10 DAYS NO QUESTION ASKED RETURN POLICY

FAQs

Here are a few of the Frequently Asked Questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at hello@luxuryswift.com

SHIPPING

WHAT IS THE ESTIMATED DELIVERY TIME?

It usually takes 2-4 business days for all orders to arrive in the India.

However, during peak season the delivery may get delayed to 8 days. Shipping times vary from product-to-product; based on demand and shipping location.

HOW WILL I KNOW IF MY PRODUCT IS SHIPPED?

We send regular updates via email and SMS regarding the product delivery.

HOW DOES THE DELIVERY PROCESS WORK?

All deliveries are scheduled through reputed courier partners. We ping you when we ship your consignment and will provide you with the tracking number. This is the part where you get excited and we keep our fingers crossed that you're home when they come and call before they do.

CAN I GET MY PRODUCT ON IMMEDIATE BASIS?

Exceptions are made all the time. Just contact us if you've forgotten your wife's birthday and we'll make it quicker, if possible

IS SHIPPING FREE?

Yes, shipping is Free in India on all items.

RETURNS

WHAT IF THE PRODUCT IS DEFECTIVE?

All our products pass through quality checks before we dispatch them. In case of any defect just send us the image of the defective product at hello@luxuryswift.com and we will replace the defective product.

WHEN ARE RETURNS ACCEPTABLE?

We provide 10 Days Easy Return Policy. You can always try our product and if you don't like it, you can return it back. NO QUESTIONS ASKED!

WHAT IS THE PROCESS OF REFUND?

If a replacement has been requested, then we will send you an email explaining the complete process. It will be initiated after we receive the original item from you.

For more Info, please click here

PAYMENTS

WHY DON'T YOU PROVIDE CASH ON DELIVERY?

To provide the best price, experience and quality, we only accept ONLINE PAYMENTS (Visa, Mastercard, UPI, and also Digital Wallets like Paytm, Mobikwik, FreeCharge, etc)

Your payment is 100% secured as we use trusted payment gateways. Once you make the payment, the amount is held by these gateways (PayTM and Razorpay), once the order gets delivered, only then the funds are released to us.

Incase, your order is not delivered, double the amount paid by you would be compensated. For any queries contact us here

IS IT SAFE TO USE MY CREDIT/DEBIT CARD AT CHECKOUT?

We use Encrypted Coded Gateways (Paytm and Razorpay) which is widely used and one of the best Payment Gateway in India for online transactions.

We do not save your credit card information and it is used one-time only while purchasing your product. Then your credit card information is purged.

HOW CAN I PAY?

We accept all Major Credit Cards: Visa, Mastercard and also Digital Wallets like Paytm, Mobikwik, FreeCharge, etc

You can even pay using UPI or Net Banking

ARE THERE ANY HIDDEN CHARGES WHEN I MAKE A PURCHASE?

No, there are no hidden charges. All listed prices are inclusive of all taxes. We provide free shipping on all orders.

ORDER CHANGES/ CANCELLATIONS

WHAT IF THE PRODUCT DOESN'T FIT ME?

No problem we will exchange the product if it doesn't fit you properly. Contact us at hello@luxuryswift.com

HOW DO I EDIT OR CHANGE MY ORDER?

Once your order is submitted, it can no longer be modified. Please make sure to double check that all items you loved are in your cart, the address you enter is correct, and the payment method you're using is good to go.

HOW DO I CANCEL MY ORDER?

In order to get your products delivered to you as soon as possible, we cannot accept cancellations more than 12 hours after your purchase. If you're within the time frame please email us at hello@luxuryswift.com or click the WhatsApp button at the bottom right.

Otherwise we are more than happy to accept a return once you have received your products. Please visit the RETURN POLICY tab to learn more

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